Meet the Team
Meet Our Team of Express Fulfilment Experts
Meet the team of express fulfilment experts who apply their vast expertise to accelerate your ecommerce growth.
Rodney Bartley
Chief Executive Officer, Founder
Inspired by people, culture, and sheer hard work, Rodney is a strategic business leader and the driving force behind NPFulfilment and its customers’ success. As Founder and CEO of NPFulfilment, Rodney’s vision is to bring every ecommerce merchant across Australia and Asia-Pacific the innovation and expertise to accelerate their ecommerce growth. Throughout 20+ years, he has worked tirelessly with everyone at NPFulfilment to bring this vision to life. Rodney and his team are motivated by their collective purpose to empower customers’ success through post-purchase experiences that turn shoppers into lifelong advocates.
Jey Kanagaratnam
Chief Information Officer
Since coming on board with NPFulfilment in 2003, Jey has been instrumental in the continuous development of the technology solutions and systems that enhance the end-to-end fulfilment experience for customers. Jey brings a wealth of experience that includes 3PL, warehouse automation, logistics, online retail systems, ecommerce, ERP, CRM, help desk, IT infrastructure, data centre, and more. He has led the innovation of NPFulfilment’s systems, including proprietary in-house technology, that allows customers to fulfil accurately, fulfil faster, and achieve greater success.
Oivind (Irvin) Dragvik
Chief Financial Officer
Irvin knows that business growth is a story of numbers, leveraging customer-focused performance metrics to improve customer outcomes. He is the Chief Financial Officer at Fulfilment and an experienced Commercial Finance Manager with a proven history of financial leadership in the retail industry. He is highly skilled in business planning, contract management, negotiation, and operations management. Through successful growth and profitability initiatives for NPFulfilment and its customers, Irvin aims to continually enhance customer value.
Juan Klimczak
Business Development Manager
Juan thrives on creating value for customers with the Asia-Pacific region’s most competitive and high-quality fulfilment services. As a Business Development Manager at NPFulfilment, Juan helps customers succeed by equipping them with innovative technology and a dedicated team of fulfilment professionals. He is an original member of the group who has been enabling NPFulfilment customers with faster, more accurate fulfilment for 20+ years. Juan holds vast experience across fulfilment services, distribution, and direct marketing industries within operations and business analysis roles. Juan is dedicated to using his knowledge and expertise to help customers unlock faster ecommerce growth.
Tarannum Yousuff
Operations Manager
Operational excellence is about more than internal processes for Tarannum. Ultimately, the quality of operations comes down to how well it supports customer needs – now and as they continue to grow. Tarannum is the Operations Manager at NPFulfilment with 16+ years of experience spanning warehouse management systems, customer service operations, product and staff training, customer onboarding, and technical support. She is obsessed with continually raising the bar of operational efficiency through analysis, collaboration, and targeted process improvement initiatives. Her strategic approach enables NPFulfilment to fulfil accurately, fulfil faster, and provide customers with the post-purchase experiences that help them grow.
Rob Whitaker
Implementation & Client Manager
Customer success and optimum operational efficiency is what inspires Rob. With 10+ years of experience in operations, sales, account management across various industries, Rob knows what that success looks like for customers and how to achieve it sooner. As Implementation and Client Account Manager for NPFulfilment, Rob works closely with customers to ensure onboarding success and to gain a deep understanding of their needs. He uses this in-depth knowledge to continually unlock greater value and help customers deliver exceptional post-purchase experiences. Rob is passionate about supply chain, fulfilment, and working in a collaborative, human-centric way to accelerate ecommerce growth for customers.
Robin Joseph
Client Manager
Robin believes anything is achievable when people work together towards common goals. As a Client Account Manager at NPFulfilment, Robin works closely with customers to understand their goals and create real value. He brings 15+ years of experience across supply chain systems, inventory management, warehouse operations, procurement, supplier management, team management, and client relationships. Robin leverages this vast expertise and a customer-centric approach to help NPFulfilment clients deliver beyond their shoppers’ expectations with faster, more efficient ecommerce fulfilment. Robin is focused on nurturing relationships, adding value, and fostering greater customer success.
Thamer Shabo
Client Manager
For Thamer, success comes from seeing customers thrive. In his role as Client Account Manager at NPFulfilment, Thamer adopts a customer perspective that enables him to thoroughly understand client challenges and goals. He works closely and collaboratively with clients to leverage NPFulfilment’s cutting-edge technology and uncover ways to create memorable post-purchase ecommerce experiences. Thamer holds 12+ years of experience, including warehousing and logistics, supply chain systems, team management, client relationship management, and more. Thamer is highly motivated by building and nurturing customer relationships and providing strategic fulfilment advice that drives continued ecommerce growth.
Customer Service Manager
Shaun Quinn
Shaun knows NPFulfilment and its customers like the back of his hand. As the Customer Care Manager at NPFulfilment, Shaun is heavily involved in all aspects of the customer journey, including customer service, account management, and operations. He is also a vivid reflection of the NPFulfilment culture, being highly motivated by helping customers thrive throughout his 13+ years in the business. Shaun holds impressive experience in foreign exchange, logistics, business operations, and customer service. By leveraging his diverse expertise and keenly nurturing relationships, Shaun adds significant value to each customer’s partnership with NPFulfilment.
Maria Pizzinni
Customer Service
With a wide range of online and offline retail experience, Maria brings a depth of knowledge to NPFulfilment customers. Maria is a dedicated Customer Care Representative, leveraging expertise from past roles spanning customer service and financial services. She is highly motivated by developing trusted relationships and seeing customers grow and succeed. As a vital connector across the business, Maria enables customers to unlock new value from their partnership with NPFulfilment and accelerate their ecommerce growth. Maria has been labelled the “Customer Service Queen” through her consistent delivery of outstanding customer experiences.
Our Warehouse Team
The entire NPFulfilment team is driven by helping customers thrive. Additionally, our Warehouse Leaders are laser-focused on the speed, efficiency, and detail of our fulfilment operations. These leaders form a diverse group of positive, motivated individuals who share a passion for seeing people succeed. As you can tell from their smiles, they greatly emphasise creating a fun, enjoyable workplace that underpins employee engagement and lifts productivity. Our Warehouse Leaders also show their dedication by listening, collaborating, and working diligently to support internal business stakeholders, staff reporting to them, and our valued customers – and create outcomes that drive everyone’s success.