About NPFulfilment

The story about NPFulfilment is actually a tale of our customers – and a celebration of 25 years supporting our customers’ rapid ecommerce growth.

Ecommerce Fulfilment Services to Enhance Customer Experience

Since 2002, NPFulfilment has been dedicated to providing first-class, end-to-end express fulfilment services.The vision of founder Rodney Bartley was to accelerate the ecommerce growth of every ecommerce merchant across Australia and Asia-Pacific by equipping them with innovation and expertise. Throughout 25 years in operation, the NPFulfilment team has brought this vision to life.

Continuous development of NPFulfilment’s technology and systems has kept us at the forefront of ecommerce fulfilment innovation.

Our customers leverage a range of solutions, including proprietary in-house technology, allowing them to fulfil faster, more accurately, and deliver outstanding post-purchase shopping experiences.

Order Fulfilment in Action

Witness firsthand how our warehouses, technology, operations, and team members work in perfect harmony to cater to our customers’ needs. Are you interested in seeing our operations in real life?

Order Fulfilment in Action

Witness firsthand how our warehouses, technology, operations, and team members work in perfect harmony to cater to our customers’ needs. Are you interested in seeing our operations in real life?

Turn data into decisions. Our Kiosk client portal brings real-time visibility and complete control of customers’ inventory and orders.

See fast fulfilment turnaround. Suzy, our robotic order sorting machine, dramatically accelerates order packing processes.

Leverage intelligent warehouse routing. Mobile industrial robots (MIRs) determine the most efficient routes to speed up warehouse processes.

Enjoy the highest accuracy. In-house developed pick-to-light technology ensures the accurate processing of thousands of orders every hour.

Our experts have a single purpose: to empower our customers’ rapid ecommerce growth through post-purchase experiences that turn shoppers into lifelong advocates.

Our multi-national team’s strategic focus and practical know-how have helped hundreds of customers across Australia and Asia-Pacific accelerate their ecommerce growth with first-class, end-to-end fulfilment services.

Where will your ecommerce fulfilment story lead you today?

Accreditations and Partnerships

At NPFulfilment, we offer ISO 9001 quality accredited systems that make us one of the leading providers of fulfilment services, 3PL and warehousing in the country. Our robust Inventory Management, Order Processing & Reporting capabilities ensure that all aspects of your supply chain run smoothly and efficiently. Our team is also committed to continuously investing in cybersecurity practices to guarantee the utmost privacy and security of sensitive customer data. View certificate (PDF download).

NP Fulfilment is also ISO 27001 compliant, demonstrating our commitment to maintaining the highest standards of information security, ensuring the confidentiality, integrity, and availability of data. By achieving ISO 27001 compliance, we reinforce our dedication to protecting our customers, partners, and stakeholders through a robust Information Security Management System (ISMS). View certificate (PDF download).

Being members and partners of the following organisations allows us to keep up to date with ever changing regulations, current trends and best practice:

Direct Selling Association of Australia (DSA)
National Online Retail Association (NORA)
Good360 Australia

      EXCELLENT  
   Based on 56 reviews 
    
 
 
 
   
 
 
      Posted on Google  
   
   MagTag AU 
 1 August 2025
 
 
 Trustindex verifies that the original source of the review is Google. As a business that operates with 3PL partners globally, we've had plenty of experience with fulfillment providers — both in Australia and abroad. After evaluating multiple Australian 3PL options, we chose NP Fulfilment to handle our local operations for MagTag, and it's easily been one of the best decisions we've made. What stood out immediately was how clear and transparent their pricing structure was, and how professional the communication was in the lead-up to onboarding. The onboarding itself was seamless — exactly what you need when you're managing a high-volume eCommerce brand. Since going live, the NP Fulfilment team has been faultless. Our orders are fulfilled quickly, accurately, and reliably, which is absolutely critical for our customer experience. The team behind the scenes clearly knows what they’re doing — they’re responsive, organised, and genuinely helpful. If you're looking for a 3PL in Australia that combines professionalism, clarity, and execution, we can confidently recommend NP Fulfilment. — MagTag Australia
  
 
     Posted on Google  
   
   Ben 
 29 July 2025
 
 
 Trustindex verifies that the original source of the review is Google. We’ve been using NPF for over 5 years and the Auckland team has been excellent. They handle both LCL and FCL containers, inbounding and warehousing, and their system connects seamlessly to Shopify to ship orders directly to our customers. Can’t say enough good things - thank you guys, much appreciated!
  
 
     Posted on Google  
   
   Kieran Hamilton 
 29 July 2025
 
 
 Trustindex verifies that the original source of the review is Google. Great to work with regular updates and a passionate team.
  
 
     Posted on Google  
   
   Thomson Nguyen 
 16 July 2025
 
 
 Trustindex verifies that the original source of the review is Google. We've been with NPFulfilment for almost  two years now, and they’ve played a big role in helping us grow and improve our operations. Like any business, we’ve had our fair share of challenges along the way, but NPFulfilment has always been responsive, supportive, and solution-focused. A big shoutout to our account manager, he’s been absolutely fantastic. Robin really takes the time to understand our business and has helped guide us through a lot of changes and developments. His support, responsiveness, and attention to detail have made a real difference, especially during busy periods or when we’ve needed to pivot quickly. Over time, we’ve seen real improvements in fulfilment accuracy, turnaround times, and overall efficiency. It’s clear the team at NPFulfilment is committed to continuous improvement, and we’ve come to see them not just as a logistics provider, but as a true strategic partner. Highly recommend for businesses looking for a reliable and forward-thinking 3PL partner.
  
 
     Posted on Google  
   
   Lilly Krouch 
 23 May 2025
 
 
 Trustindex verifies that the original source of the review is Google. We’ve had a great experience with NPF as our 3PL partner in Australia. Their service is efficient, and they’re quick to pivot as our requirements evolve. Our account manager is knowledgeable and proactive, consistently bringing valuable insights and suggestions to the table. Would 100% recommend!
  
 
     Posted on Google  
   
   Sarah-Jane Rantzen 
 21 May 2025
 
 
 Trustindex verifies that the original source of the review is Google. We’ve had an outstanding experience with NPF, and I can’t speak highly enough of the team, especially Rob. Their operations are smooth, efficient, and incredibly reliable. The team are always ensuring our products are always handled with care and delivered on time. Account management and customer service teams go above and beyond, consistently exceeding expectations and providing proactive communication and support. Rob's attention to detail and problem-solving skills have made a huge difference to our supply chain performance. The entire team shows true professionalism and dedication, making them a trusted partner we can always count on. We’re grateful for their excellent service.
  
 
     Posted on Google  
   
   Vivian Tam 
 13 May 2025
 
 
 Trustindex verifies that the original source of the review is Google. NPF has been a standout 3PL partner for us. Their barcode-driven system means inventory discrepancies are virtually nil, and their customer service team gets back to us quickly. We’ve had two account managers so far—both switched-on, resourceful and keen to sort things out quickly. The IT crew is just as sharp; any Shopify tweaks are handled almost straightaway. I toured the warehouse recently and was genuinely impressed by how clean and well-organised everything is. In short, NPF delivers the reliability and attention to detail we need so we can focus on brand growth. Only thing worth noting is we've had some issues with our other brand with large box items and mix ups with SKUs as they items are too big to be processed by their barcode system. Doesn't happen at all with our smaller items though!
  
 
     Posted on Google  
   
   Philip Sunder 
 22 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. Great partnership with NPF with easy communication, flawless execution by their operations team
  
 
     Posted on Google  
   
   John Mandel 
 22 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. NPF provides us with comfort and confidence that our Australian orders are being handled with the utmost care and precision. We have appreciated their attention to detail for the last several years now.
  
 
     Posted on Google  
   
   Deb Jacoby 
 17 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. We have been partnering with NPF for our logistics and supply chain needs, and the experience has been exceptional. Their expertise in stock maintenance and inventory controls along with the accuracy and efficiency of their WMS is truly commendable and ensures that our inventory is always up-to-date and well organized. One of the standout aspects of NPF is their DTC accuracy. They have consistently delivered our products to customers with precision and timeliness, their attention to detail and commitment to excellence is evident in every aspect of their service. Overall, NPF has proven to be a reliable and invaluable partner for our US based business. We highly recommend their services to any company looking for logistics and supply chain solutions.
  
 
     Posted on Google  
   
   angie hutchison 
 15 July 2014
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic Company, used this service now for the past 4 years, and its transformed my business, highly recommended to any small or large business..
  
 
 
  
 
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Customer Promise

Your growth is our success. NPFulfilment is committed to providing cutting-edge technology and ecommerce fulfilment services that deliver memorable post-purchase experiences to your shoppers.

LEAD BY EXAMPLE

Each member of the NPFulfilment team inspires excellence throughout the business and to our customers. We own the quality of our individual work and take pride in what is delivered collectively.

RAISE THE BAR

We never settle, always striving to assert our recognition as industry leaders. We’re curious, courageous, creative, and focused on improvements that continually exceed customer expectations.

DO WHAT’S RIGHT

The respect and loyalty of our colleagues and customers come from trust. We act with honesty, transparency, and accountability to build an unbreakable foundation of trust in everything we do.

ACT LIKE AN OWNER

We’re a bunch of commercially-savvy individuals with a collective purpose: to build our business success by ensuring our customers’ success. We’re dedicated and determined to make it happen.