B2B & Product Fulfilment Services in Australia

Selling to other businesses is different from shipping to individual shoppers. Bulk orders, compliance labelling, retailer paperwork and custom packing all add extra steps that a standard consumer fulfilment set-up isn’t built for. NP Fulfilment’s B2B fulfilment and product fulfilment services cover both sides of the business, so wholesale orders, subscription boxes and retail-bound stock all move through the same accurate, on-time process.

Whether you’re supplying independent retailers, major chains, or shipping straight to subscribers, our order fulfilment services scale to the complexity of the order, not just the volume.

Order Fulfilment Services for Every Business Model

Not every order looks the same, and our order fulfilment services are built around that. Here’s how we support the business models we work with most.

Supplying wholesale or retail accounts means meeting their compliance requirements, not just your own. Our wholesale fulfilment service supports GS1-compliant barcoding and SSCC (Serial Shipping Container Code) labelling, so pallets and cartons arrive ready to scan into a retailer’s distribution centre, rather than being knocked back or delayed at the dock.

We also handle the carton configurations, packing slips, and paperwork that most wholesale and retail accounts require, including mixed cartons, specific unit counts per carton, and any documentation a buyer’s compliance team requests. 

Subscription box fulfilment operates on strict monthly (or more frequent) deadlines, and a missed dispatch date affects every subscriber at once, not just one customer. We handle recurring pick lists, box assembly and kitting for subscription brands, so each box goes out on the same schedule every cycle, even as your product mix or box theme changes from month to month. That includes swapping in seasonal items, adding inserts or samples, and adjusting box configurations without delaying your dispatch date.

For direct-sales businesses and brands running promotions, we assemble kits, bundle products, and prepare promotional packs to your specifications, so a multi-item bundle ships as easily as a single product. Whether it’s a limited-edition launch pack, a gift-with-purchase bundle, or a consultant’s starter kit for a direct sales business, it still runs through the same pick-and-pack process, just with extra assembly steps built in.

Fast Product Fulfilment Services for Orders Shipped in Hours - NPFulfilment
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How Our Fulfilment Process Works

However simple or complex your orders are, the process behind them stays consistent. It’s built around three stages, so a wholesale pallet and a single online order both move through the same accurate system, only with different steps applied at each stage.

Your stock is received, checked against your paperwork, and stored in our 3PL warehousing facility, organised by SKU so it’s easy to locate the moment an order or purchase order comes in. Fast-moving lines are picked first, so a repeat wholesale order doesn’t get held up behind slower-moving stock.

Whether an order is a single item or a bundled kit, our pick-and-pack warehouse team assembles it correctly, packs it to spec, and applies the labelling each order requires, from a standard shipping label to full-compliance labelling for wholesale dispatch. Each order is checked before it’s sealed, so mistakes are caught in the warehouse, not by your customer.

Once packed, orders are dispatched and tracked from our warehouse to their destination, whether that’s a single customer’s door or a retailer’s loading dock. You can see the status of any order, wholesale or direct-to-consumer, through the same online portal. If something comes back, our returns management process ensures it is received, checked and resolved quickly.

Pricing

Order fulfilment pricing generally comes down to three things: storage, handling (picking, packing and labelling), and shipping. Storage typically runs around $18–$25 per pallet per month, with handling and labelling fees scaled to the amount of work each order needs. A bundled wholesale carton naturally costs more to prepare than a single-item parcel.

 

Because B2B, wholesale, and subscription orders vary widely in complexity, we provide a tailored quote based on your specific product range and order types, rather than a flat rate that doesn’t reflect the work involved. A brand shipping simple single-item parcels and taking on its first wholesale account, for example, will usually see two different handling rates on the same account, one for each order type, rather than a single blended fee that overcharges one side of the business to cover the other.

Fast Product Fulfilment Services for Orders Shipped in Hours - NPFulfilment
Fast Product Fulfilment Services for Orders Shipped in Hours - NPFulfilment
  • Promotional Packs: Limited-edition, campaign-specific kits are assembled to marketing specs and dispatched on the release date. We hold components in advance and build to schedule.
  • Wholesale Distribution: Pallet-out and carton-out picking is arranged for B2B orders, with retailer-compliant labelling and ASN documentation where required.
  • Custom Labelling: Barcode, GTIN, EAN, and retailer-specific labels are applied at the pick-and-pack station. We label to each retailer’s specification so your wholesale orders are shelf-ready on arrival.

Why Brands Choose Us

We’ve supported brands across wholesale, subscription and direct-to-consumer models as they’ve scaled their fulfilment without the growing pains of doing it in-house. For many of them, the shift wasn’t just about handing over storage and shipping, but about finally having accurate stock counts and order data they could rely on across every channel they sell through.

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MagTag AU profile picture
MagTag AU
1 August 2025
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As a business that operates with 3PL partners globally, we've had plenty of experience with fulfillment providers — both in Australia and abroad. After evaluating multiple Australian 3PL options, we chose NP Fulfilment to handle our local operations for MagTag, and it's easily been one of the best decisions we've made. What stood out immediately was how clear and transparent their pricing structure was, and how professional the communication was in the lead-up to onboarding. The onboarding itself was seamless — exactly what you need when you're managing a high-volume eCommerce brand. Since going live, the NP Fulfilment team has been faultless. Our orders are fulfilled quickly, accurately, and reliably, which is absolutely critical for our customer experience. The team behind the scenes clearly knows what they’re doing — they’re responsive, organised, and genuinely helpful. If you're looking for a 3PL in Australia that combines professionalism, clarity, and execution, we can confidently recommend NP Fulfilment. — MagTag Australia
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Ben profile picture
Ben
29 July 2025
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We’ve been using NPF for over 5 years and the Auckland team has been excellent. They handle both LCL and FCL containers, inbounding and warehousing, and their system connects seamlessly to Shopify to ship orders directly to our customers. Can’t say enough good things - thank you guys, much appreciated!
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Kieran Hamilton
29 July 2025
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Great to work with regular updates and a passionate team.
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Thomson Nguyen profile picture
Thomson Nguyen
16 July 2025
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We've been with NPFulfilment for almost two years now, and they’ve played a big role in helping us grow and improve our operations. Like any business, we’ve had our fair share of challenges along the way, but NPFulfilment has always been responsive, supportive, and solution-focused. A big shoutout to our account manager, he’s been absolutely fantastic. Robin really takes the time to understand our business and has helped guide us through a lot of changes and developments. His support, responsiveness, and attention to detail have made a real difference, especially during busy periods or when we’ve needed to pivot quickly. Over time, we’ve seen real improvements in fulfilment accuracy, turnaround times, and overall efficiency. It’s clear the team at NPFulfilment is committed to continuous improvement, and we’ve come to see them not just as a logistics provider, but as a true strategic partner. Highly recommend for businesses looking for a reliable and forward-thinking 3PL partner.
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Lilly Krouch
23 May 2025
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We’ve had a great experience with NPF as our 3PL partner in Australia. Their service is efficient, and they’re quick to pivot as our requirements evolve. Our account manager is knowledgeable and proactive, consistently bringing valuable insights and suggestions to the table. Would 100% recommend!
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Sarah-Jane Rantzen profile picture
Sarah-Jane Rantzen
21 May 2025
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We’ve had an outstanding experience with NPF, and I can’t speak highly enough of the team, especially Rob. Their operations are smooth, efficient, and incredibly reliable. The team are always ensuring our products are always handled with care and delivered on time. Account management and customer service teams go above and beyond, consistently exceeding expectations and providing proactive communication and support. Rob's attention to detail and problem-solving skills have made a huge difference to our supply chain performance. The entire team shows true professionalism and dedication, making them a trusted partner we can always count on. We’re grateful for their excellent service.
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Vivian Tam profile picture
Vivian Tam
13 May 2025
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NPF has been a standout 3PL partner for us. Their barcode-driven system means inventory discrepancies are virtually nil, and their customer service team gets back to us quickly. We’ve had two account managers so far—both switched-on, resourceful and keen to sort things out quickly. The IT crew is just as sharp; any Shopify tweaks are handled almost straightaway. I toured the warehouse recently and was genuinely impressed by how clean and well-organised everything is. In short, NPF delivers the reliability and attention to detail we need so we can focus on brand growth. Only thing worth noting is we've had some issues with our other brand with large box items and mix ups with SKUs as they items are too big to be processed by their barcode system. Doesn't happen at all with our smaller items though!
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Philip Sunder profile picture
Philip Sunder
22 April 2025
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Great partnership with NPF with easy communication, flawless execution by their operations team
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John Mandel profile picture
John Mandel
22 April 2025
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NPF provides us with comfort and confidence that our Australian orders are being handled with the utmost care and precision. We have appreciated their attention to detail for the last several years now.
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Deb Jacoby profile picture
Deb Jacoby
17 April 2025
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We have been partnering with NPF for our logistics and supply chain needs, and the experience has been exceptional. Their expertise in stock maintenance and inventory controls along with the accuracy and efficiency of their WMS is truly commendable and ensures that our inventory is always up-to-date and well organized. One of the standout aspects of NPF is their DTC accuracy. They have consistently delivered our products to customers with precision and timeliness, their attention to detail and commitment to excellence is evident in every aspect of their service. Overall, NPF has proven to be a reliable and invaluable partner for our US based business. We highly recommend their services to any company looking for logistics and supply chain solutions.
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angie hutchison
15 July 2014
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Fantastic Company, used this service now for the past 4 years, and its transformed my business, highly recommended to any small or large business..
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Start with a Quote Today

Ready to bring your wholesale, subscription or direct sales fulfilment into one warehouse? 

Getting started with NP Fulfilment is straightforward:

  • Small sellers can be live within 2–3 days.
  • Larger or more complex B2B operations are typically live within 2–3 weeks.
  • No minimum order requirements, and open to working with startups, depending on planned volume.

Get in touch for product fulfilment services that match your product range.

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Frequently Asked Questions

How is B2B fulfilment different from ecommerce fulfilment?

B2B fulfilment usually involves larger, less frequent orders, retailer compliance requirements like barcoding and labelling, and paperwork such as purchase orders and packing slips. E-commerce fulfilment typically involves smaller, more frequent parcels sent directly to individual customers, with less paperwork but a much higher volume of individual dispatches. Many brands need both running side by side, which is why we handle wholesale and direct-to-consumer orders through the same warehouse and systems, rather than splitting them across two providers.

How does pricing scale with order complexity?

Simple, single-item orders cost less to pick and pack than multi-item kits, bundles or wholesale cartons that need specific labelling and paperwork. Storage and shipping scale with your volume, while handling fees reflect the actual work each order type requires, so you’re not paying a flat fee that overcharges for simple orders or undercharges for complex ones. As you add new order types, such as taking on your first wholesale account, your quote is adjusted to reflect that new work, not folded into your existing rate.

Do you support retail compliance requirements (barcoding, labelling)?

Yes. We support GS1-compliant barcoding and SSCC labelling for wholesale and retail dispatch, along with any specific carton configuration or documentation your retail partners require. Let us know which retailers or distribution centres you’re supplying, and we’ll confirm exactly what’s needed before your first delivery is due, so nothing gets rejected at the dock.

Can you handle subscription box customisation month-to-month?

Yes. Subscription box fulfilment often changes from cycle to cycle, whether that’s a new product mix, a seasonal theme, or an extra insert. We work from your updated pick list and kitting instructions each month, so changes don’t delay your dispatch date.

What platforms and marketplaces do you integrate with?

We integrate with Shopify, WooCommerce, Amazon, Magento, BigCommerce and 40+ other ecommerce platforms, payment gateways and accounting systems, plus custom API integration for wholesale ordering portals or less common platforms. If you’re managing wholesale orders through a spreadsheet or a separate portal right now, we can usually connect that too.

Is there a lock-in contract?

No. We don’t require long lock-in contracts, and there’s no minimum order requirement. You can start with a small volume, on a single order type, and scale up as your wholesale, subscription or direct-to-consumer orders grow, without renegotiating a new agreement every time your business changes shape.

Why Our Clients Love Us

Here’s what customers say about the express fulfilment services and dedicated experts at NPFulfilment.