E-Commerce Fulfilment Services for Australian Online Stores

Running an online store means your fulfilment needs to keep up with every sale. NP Fulfilment’s e-commerce fulfilment services connect directly to your store, so orders move from checkout to your customer’s door without you lifting a finger.

We ship from our 10,000+ sqm facility in Sydney, with 99.9% order accuracy and same-day dispatch for orders received before 2 pm AEST. Every order moves through an ISO-certified, HACCP-compliant, carbon-neutral operation, whether you’re selling through Shopify, WooCommerce, Amazon or dozens of other platforms.

Whatever platform your store runs on, we offer e-commerce fulfilment built to plug straight in.

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Australian Order Fulfilment You Can Rely On

When you’re trusting a stranger’s warehouse with your stock, being local matters. NP Fulfilment has provided Australian order fulfilment for online retailers since 2002, from a Sydney-based facility with delivery coverage across every state and into New Zealand.

That local footprint means faster delivery timeframes and a team you can actually reach when something needs sorting. With e-commerce fulfilment done properly, your parcels move through local carriers, on local timeframes, without the customs delays or lost-in-transit guesswork.

This is what efficient order fulfilment looks like: local stock, Australian carriers and a team you can rely on end-to-end.

Online Fulfilment Solutions Built for E-Commerce

Great online fulfilment goes beyond just shipping orders. It’s about making sure your stock levels, order data and shipping status all line up, so you’re never caught out by an oversold product or a lost parcel.

NP Fulfilment gives you real-time visibility over every stage through a single online portal. That visibility becomes more important the bigger your store gets. What works when you’re shipping twenty orders a week can break down at two hundred, which is where an online fulfilment partner makes a difference.

Our online fulfilment solutions are built to scale with that growth, rather than needing to be replaced or to switch providers once you outgrow a smaller setup. We’ve helped brands scale from 500 orders a month to 50,000 without a warehouse move, a staffing crisis, or a missed dispatch. Moving those fixed costs (lease, racking, a WMS licence, full-time staff) to an outsourced model is why brands typically see a 20–30% reduction in total fulfilment cost within six months of switching.

Shopify Fulfilment Services

Our Shopify fulfilment services are built around how Shopify actually works, not bolted on as an afterthought. Once connected, new orders flow straight from your Shopify store into our warehouse system the moment a customer checks out, with no manual entry and no exporting spreadsheets.

We also sync stock levels back to your store the moment an item is picked, so you’re not overselling a product that’s out of stock. Tracking numbers push back to your customer through your store’s own order notification, in your brand’s voice, the moment a parcel scans onto the carrier’s network. If you’re running Shopify Plus or multiple stores, we can connect each one to the same warehouse, so your stock stays accurate no matter which store an order comes through.

This matters especially during sales events and product launches, as a disconnected manual process tends to fall behind when orders spike. Our Shopify fulfilment services are built to absorb that spike without your stock count or dispatch times slipping.

How It Works

However you sell, the e-commerce fulfilment process behind your orders stays the same three steps, whether it’s a single item to a customer down the road or a bulk order shipping interstate.

Receiving & Picking

Your stock is received into our 3PL warehouse, checked against your paperwork, and shelved by SKU. When an order comes through from your store, it’s picked accurately using pick-to-light technology that guides our team to the right shelf every time. This is the same pick-and-pack services process we run for every order, regardless of platform.

Packing & Branding

Orders are packed to your specification, including your own branded boxes, inserts or thank-you cards if unboxing matters to your brand. Every order is checked before it’s sealed, so mistakes are caught before they leave our warehouse. You can also rest assured that fragile, oversized, or multi-item orders receive extra packing attention rather than being squeezed into a standard box.

Shipping, Tracking & Returns

Once packed, we compare carriers in real time and route each parcel the fastest, most cost-effective way, with orders received before 2 pm AEST leaving the same day. Our dispatch team works with:

Australia Post for standard and express delivery nationwide
Sendle for carbon-neutral parcel delivery
StarTrack for premium domestic and B2B freight
DHL for domestic express and international dispatch, including 3–5 business days to New Zealand

You and your customer can track every parcel from dispatch to delivery.

Our online fulfilment is also seamlessly integrated with returns management, so any parcel that comes back is received, inspected, graded, and either restocked or resolved in line with your return policy, with refunds or replacements triggered automatically on your platform. If you run a 3PL drop shipping model instead of holding stock, orders skip storage altogether and ship straight from our shelves to your customer’s door.

Why Brands Choose Us

We’ve scaled Australian e-commerce brands from 500 orders a month to 50,000, without a warehouse move or a missed dispatch.

NPFulfilment is a really good fit for our Direct-to-Consumer business model. Their technology and robotic delivery systems are able to get our products quickly out to market and our customers. They are also able to receipt the high volume of stock we have into their warehouse very quickly.

Kristy Chong | Founder of Modibodi

NPFulfilment are extremely helpful for us in time management and are very reliable. NPFulfilment stay up to date with the latest technology and advanced strategies to get the best outcome. Everything you would want in a company they have provided for me. I am very appreciative of their service.

Jarret Green | Founder of Verde

Pricing

E-commerce fulfilment pricing usually comes down to storage, pick-and-pack fees, and postage. Most Australian ecommerce brands spend between $3,000 and $20,000 per month with us, scaled to their order volume. There are no onboarding fees, no annual contract lock-ins, and no minimum order thresholds.

For a breakdown based on your actual products and order volume, start by speaking with the NP Fulfilment team, and we’ll come back within 48 hours with a tailored quote.

      EXCELLENT  
   Based on 56 reviews 
    
 
 
 
   
 
 
      Posted on Google  
   
   MagTag AU 
 1 August 2025
 
 
 Trustindex verifies that the original source of the review is Google. As a business that operates with 3PL partners globally, we've had plenty of experience with fulfillment providers — both in Australia and abroad. After evaluating multiple Australian 3PL options, we chose NP Fulfilment to handle our local operations for MagTag, and it's easily been one of the best decisions we've made.

What stood out immediately was how clear and transparent their pricing structure was, and how professional the communication was in the lead-up to onboarding. The onboarding itself was seamless — exactly what you need when you're managing a high-volume eCommerce brand.

Since going live, the NP Fulfilment team has been faultless. Our orders are fulfilled quickly, accurately, and reliably, which is absolutely critical for our customer experience. The team behind the scenes clearly knows what they’re doing — they’re responsive, organised, and genuinely helpful.

If you're looking for a 3PL in Australia that combines professionalism, clarity, and execution, we can confidently recommend NP Fulfilment.

— MagTag Australia
  
 
     Posted on Google  
   
   Ben 
 29 July 2025
 
 
 Trustindex verifies that the original source of the review is Google. We’ve been using NPF for over 5 years and the Auckland team has been excellent. They handle both LCL and FCL containers, inbounding and warehousing, and their system connects seamlessly to Shopify to ship orders directly to our customers. Can’t say enough good things - thank you guys, much appreciated!
  
 
     Posted on Google  
   
   Kieran Hamilton 
 29 July 2025
 
 
 Trustindex verifies that the original source of the review is Google. Great to work with regular updates and a passionate team.
  
 
     Posted on Google  
   
   Thomson Nguyen 
 16 July 2025
 
 
 Trustindex verifies that the original source of the review is Google. We've been with NPFulfilment for almost  two years now, and they’ve played a big role in helping us grow and improve our operations. Like any business, we’ve had our fair share of challenges along the way, but NPFulfilment has always been responsive, supportive, and solution-focused.

A big shoutout to our account manager, he’s been absolutely fantastic. Robin really takes the time to understand our business and has helped guide us through a lot of changes and developments. His support, responsiveness, and attention to detail have made a real difference, especially during busy periods or when we’ve needed to pivot quickly.

Over time, we’ve seen real improvements in fulfilment accuracy, turnaround times, and overall efficiency. It’s clear the team at NPFulfilment is committed to continuous improvement, and we’ve come to see them not just as a logistics provider, but as a true strategic partner.

Highly recommend for businesses looking for a reliable and forward-thinking 3PL partner.
  
 
     Posted on Google  
   
   Lilly Krouch 
 23 May 2025
 
 
 Trustindex verifies that the original source of the review is Google. We’ve had a great experience with NPF as our 3PL partner in Australia. Their service is efficient, and they’re quick to pivot as our requirements evolve. Our account manager is knowledgeable and proactive, consistently bringing valuable insights and suggestions to the table. Would 100% recommend!
  
 
     Posted on Google  
   
   Sarah-Jane Rantzen 
 21 May 2025
 
 
 Trustindex verifies that the original source of the review is Google. We’ve had an outstanding experience with NPF, and I can’t speak highly enough of the team, especially Rob. Their operations are smooth, efficient, and incredibly reliable. The team are always ensuring our products are always handled with care and delivered on time. Account management and customer service teams go above and beyond, consistently exceeding expectations and providing proactive communication and support. Rob's attention to detail and problem-solving skills have made a huge difference to our supply chain performance. The entire team shows true professionalism and dedication, making them a trusted partner we can always count on. We’re grateful for their excellent service.
  
 
     Posted on Google  
   
   Vivian Tam 
 13 May 2025
 
 
 Trustindex verifies that the original source of the review is Google. NPF has been a standout 3PL partner for us. Their barcode-driven system means inventory discrepancies are virtually nil, and their customer service team gets back to us quickly. We’ve had two account managers so far—both switched-on, resourceful and keen to sort things out quickly. The IT crew is just as sharp; any Shopify tweaks are handled almost straightaway. I toured the warehouse recently and was genuinely impressed by how clean and well-organised everything is. In short, NPF delivers the reliability and attention to detail we need so we can focus on brand growth.
Only thing worth noting is we've had some issues with our other brand with large box items and mix ups with SKUs as they items are too big to be processed by their barcode system. Doesn't happen at all with our smaller items though!
  
 
     Posted on Google  
   
   Philip Sunder 
 22 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. Great partnership with NPF with easy communication, flawless execution by their operations team
  
 
     Posted on Google  
   
   John Mandel 
 22 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. NPF provides us with comfort and confidence that our Australian orders are being handled with the utmost care and precision. We have appreciated their attention to detail for the last several years now.
  
 
     Posted on Google  
   
   Deb Jacoby 
 17 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. We have been partnering with NPF for our logistics and supply chain needs, and the experience has been exceptional. Their expertise in stock maintenance and inventory controls along with the accuracy and efficiency of their WMS is truly commendable and ensures that our inventory is always up-to-date and well organized.

One of the standout aspects of NPF is their DTC accuracy. They have consistently delivered our products to customers with precision and timeliness, their attention to detail and commitment to excellence is evident in every aspect of their service.

Overall, NPF has proven to be a reliable and invaluable partner for our US based business. We highly recommend their services to any company looking for logistics and supply chain solutions.
  
 
     Posted on Google  
   
   angie hutchison 
 15 July 2014
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic Company, used this service now for the past 4 years, and its transformed my business, highly recommended to any small or large business..
  
 
 
  
 
   Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

Get Started

Ready to connect your store to a warehouse that ships as fast as you sell? Getting started is simple:

Small sellers can be live within 2–3 days.
Larger or more complex stores are typically live within 2–3 weeks.
No minimum order requirements, and we work with startups too, depending on planned volume.

Get in touch and tell us your platform, SKU count and monthly order volume. Our team will get back to you within 48 hours with a tailored quote and can walk you through how our e-commerce fulfilment services integrate with your store, platform by platform.

BOOK A MEETING

Frequently Asked Questions

What's included in e-commerce fulfilment vs. pick-and-pack?

Pick and pack covers picking, packing and preparing an order for dispatch. E-commerce fulfilment is broader: it includes storage, inventory management, pick-and-pack, shipping, and returns, all connected to your online store. Most stores need the full service, not just the packing step, since storage and shipping are just as likely to cause problems as a poorly packed order.

How does pricing scale with order volume?

Storage and pick-and-pack costs scale with your actual volume, so pricing adjusts as your store grows or has a slower month. The average Australian order fulfilment range spent is between $3,000 and $20,000 per month. There are no onboarding fees, lock-in contracts or minimum order requirements, so you’re not paying for capacity you don’t need yet.

Which platforms do you integrate with?

Our e-commerce fulfilment services integrate with Shopify, WooCommerce, Amazon, Magento, BigCommerce, and 40+ other e-commerce platforms, payment gateways, and accounting systems, as well as custom API integrations for stores running on less common platforms.

Is there a minimum contract period?

No. We don’t require lock-in contracts, and there’s no minimum order requirement. You can start small and scale up your online fulfilment needs as your order volume grows, without being tied to a one-size-fits-all plan.

How are returns handled?

Returned items are received, checked and resolved through our returns management process, so stock gets back on the shelf, or resolved, quickly, and you’re not losing your customer’s trust while that happens. You can see the status of any return through the same portal you use to track outgoing orders.

How fast do you ship?

Same-day dispatch for orders received before 2 pm AEST on a business day. From there, metro Sydney and Melbourne typically land the next day, Brisbane in 2 to 3 days, and Perth and Adelaide in 3 to 5 days.

Why Our Clients Love Us

Here’s what customers say about the express fulfilment services and dedicated experts at NPFulfilment.

NPFulfilment has been the backbone of our delivery - I couldn’t grow my business without NPFulfilment. I nearly stopped being in business because I couldn’t handle the volume, but they believed in me. Now I am excited about where we are going, I couldn’t have done it without them.

Jen Harwood | CEO of The Happy Hair Brush