Pick and Pack Warehouse Solutions

NPFulfillment has been operating pick-and-pack solutions from our Eastern Creek facility in Sydney for 23 years. We’re the number one-ranked pick-and-pack warehouse in Australia for a reason: pick-to-light technology on the floor, 99.9% order accuracy, and same-day dispatch for orders received before 2pm.

Our facility covers more than 10,000 sqm of active pick and storage space, with ISO certification, HACCP-certified zones, and carbon-neutral operations as part of our broader 3PL warehousing operation. We integrate natively with Shopify, WooCommerce, Amazon, Magento, and BigCommerce, so orders flow from your store to our pick floor without manual handling. Whether you’re shipping 500 orders a month or 50,000, the warehouse pick and pack infrastructure stays the same.

If you’re looking for pick-and-pack services that protect your brand reputation with every parcel that leaves the building, this is the operation you want behind your orders.

Our Pick and Pack Process

Every order that moves through our pick and pack warehouse follows a seven-step flow, refined over 23 years of continuous operation.

1
Order received.

Your platform pushes the order into our WMS in real time, the moment the customer checks out.

2
Pick list generated.

The system assigns the order to a picker based on zone, SKU location, and dispatch priority.

3
Pick-to-light picking.

The picker follows illuminated bin locations and confirms each SKU with a button press, eliminating the read-the-wrong-line errors that drag accuracy down in manual operations.

4
Quality check.

A second touch verifies SKU, quantity, and condition before the order moves to packing.

5
Custom packing.

Orders are packed to your brand specifications, with branded tissue, inserts, gift wrap, or plain mailers, as your account requires.

6
Labelling.

Carrier labels are generated, attached, and barcode-scanned to confirm the carrier and tracking number match the order.

7
Dispatch.

The parcel is handed to Australia Post, StarTrack, Sendle, or DHL, and the tracking number is pushed to your customer automatically.

Pick-to-Light Technology

Pick-to-light is a light-directed picking system used in large-scale retail distribution, and it's rarer than it should be in the Australian pick-and-pack services space. Most competitors still pick from paper lists or RF scanners. We don't.

Each bin in our warehouse has a small light module with a digit display and a confirmation button. When an order is released to a picker, the correct bins illuminate with the required quantities, and the picker confirms each SKU by pressing the button after picking. The system removes the most common source of warehouse errors: a human reading the wrong line on a pick sheet.

The difference is measurable. Manual pick-and-pack operations typically achieve 97% to 98% accuracy. Our pick-to-light operation runs at 99.9%, translating to roughly 10 errors per 10,000 orders, versus 200 to 300 in a manual environment. For a brand doing 10,000 orders a month, that's 200+ avoided customer service incidents, reshipments, and refund costs every month.

Custom Packing Options

Custom Packing Options

Your packaging is the first physical impression your customer gets of your brand. Our warehouse pick and pack operation supports fully branded packing at scale:

  • Branded boxes and mailers
  • Tissue paper in your brand colours
  • Custom inserts, thank-you cards, and promotional flyers
  • Gift wrapping for individual orders or seasonal campaigns
  • Kitting and bundling of multi-product sets

For subscription brands, we build monthly boxes to exact specifications, including seasonal variants and tier-specific contents. For wholesale clients, we label to retailer-compliant specifications with GTINs, EANs, and barcode application at the pack station. Every packing station runs to your brand guidelines, not ours.

NPFulfilment, your Pick & Pack 3PL Warehouse for Accurate, Express Fulfilment

Accuracy and Speed

NPFulfilment, your Pick & Pack 3PL Warehouse for Accurate, Express Fulfilment

Accuracy and Speed

Two numbers define our pick and pack solutions: 99.9% order accuracy and same-day dispatch for orders received before 2pm.

The accuracy rate is independently audited against our WMS data and holds across ordinary trading weeks and peak periods, including Black Friday, Boxing Day, and EOFY. We process millions of orders a year across our client base, and those metrics hold even as volume triples during peak, because we plan capacity months ahead and staff up before the first surge hits.

If you’re comparing pick-and-pack services from other providers, ask them to publish their accuracy rate and same-day dispatch cut-off. Our numbers are on the page because we stand behind them.

Who Uses Pick and Pack?

Who Uses Pick and Pack?

Our pick and pack services support four main client profiles:

  • E-commerce brands use us for daily order dispatch through Shopify, WooCommerce, Amazon, Magento, and BigCommerce.
  • Subscription brands are using us for monthly box assembly and batch dispatch.
  • Promotional campaigns and limited-edition drops use us for high-volume, short-window operations.
  • B2B distributors using us for wholesale pick-and-pack and retailer-compliant labelling.

Across all four, the common thread is a brand that needs an operation with the technology and the team to scale without sacrificing accuracy. That’s what we deliver.

NPFulfilment, your Pick & Pack 3PL Warehouse for Accurate, Express Fulfilment
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Get a Pick and Pack Quote for Your Brand

Tell us your monthly order volume, your average items per order, and your packaging requirements. Our team will come back to you within 48 hours with a tailored quote for pick-and-pack solutions tailored to your operation, or try our 3PL pricing calculator for an instant estimate.

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Warehouse Pick and Pack FAQs

What is pick and pack?

Pick and pack is the warehouse process of selecting individual items from inventory and packing them for dispatch once a customer places an order. It sits at the heart of any e-commerce fulfilment operation.

How much does pick-and-pack cost?

Pick and pack is usually charged per order line, with a base fee for the first pick and a smaller fee for each additional line item. Our team will quote against your specific volumes.

What's the difference between pick and pack and fulfilment?

Pick and pack is the warehouse-floor process of picking, packing, and dispatching. Full ecommerce fulfilment includes platform integration, inventory management, returns handling, and freight, with pick and pack as one component.

Why Our Clients Love Us

Here’s what customers say about the express fulfilment services and dedicated experts at NPFulfilment.

NPFulfilment isn’t just a warehouse, its not just someone who packs up and ships stuff. They actually sat down and looked at my business and said this is what we can do to help you grow.
Jen Harwood | CEO of The Happy Hair Brush